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Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website. More information
This policy governs all purchases made from Stone Rank Kft., including subscriptions to the Sorank SaaS platform, credit purchases, and SEO-related services.
This policy applies to:
• Subscriptions to the Sorank SaaS platform
• The purchase of credits or additional features
• SEO services, including freelancer coordination, content production, optimisation work, and the purchase of backlinks or media placements
All prices are displayed in EUR, excluding taxes unless otherwise stated.
Payments for SaaS subscriptions are processed through Stripe, which uses SSL encryption and is fully PCI DSS compliant.
Any refund request must follow the procedure described in Section 6.
Monthly subscriptions are non-refundable.
Paid features and credits are activated immediately upon payment.
By starting to use the platform, the Client expressly acknowledges that the service constitutes digital content delivered instantly and agrees to waive the statutory right of withdrawal for services already provided, as permitted under EU law.
Annual subscriptions may be refunded within 30 days of purchase.
The refundable amount equals the annual fee minus one month, which is considered used.
After 30 days, annual subscriptions are non-refundable.
Any credit used is considered consumed and cannot be refunded.
Free trials, promotional credits, or complimentary access are non-refundable.
SEO services become non-refundable once the quotation has been validated by email and work has begun.
If the Client cancels:
• All completed work remains payable• All costs incurred remain payable
Orders involving third-party publishers (backlinks, sponsored articles, PR placements, etc.) are final once submitted.
Stone Rank Kft. cannot guarantee rankings, traffic improvements, publisher decisions, or link longevity.
No refund is possible once the order has been placed.
The Client may cancel at any time through their Sorank account.
Cancellation stops auto-renewal for the next billing cycle.
Amounts already paid are not refunded.
Cancellation terms follow the quotation.
Completed work and incurred expenses remain due.
To request a refund, the Client must contact: support (at) sorank.com
and provide:
• The invoice number• The purchase date• A clear explanation of the request
Acknowledgment timeframe: within 48 business hours.Processing timeframe: within 7 business days.
If a refund is approved, it will be issued using the same payment method as the original purchase.
No cash refunds or alternative payment methods are permitted.
Under Articles 9 to 15 of Directive 2011/83/EU, consumers ordinarily benefit from a 14-day right of withdrawal when purchasing online.
However, in accordance with Article 16(m) of the same Directive, this right does not apply to the supply of digital content which is not supplied on a tangible medium, provided that the following conditions are met:
(a) The consumer has given prior express consent to the immediate performance of the service by ticking the required checkbox during the checkout process;
(b) The consumer has acknowledged that such consent results in the loss of the right of withdrawal;
(c) The Company has sent the consumer a confirmation of this agreement by email following the purchase.
If any of the above conditions have not been fulfilled, the consumer retains the right to withdraw from the contract within 14 calendar days from the date of purchase, without giving any reason and without incurring any costs, by contacting us at: support (at) sorank.com
In the event of a valid withdrawal, the Company shall reimburse the consumer within 14 days using the same payment method originally used, unless the consumer expressly agrees otherwise.
Access to the service may be suspended in case of failed payment or chargeback.
Bank fees, investigation costs, and reasonable administrative expenses linked to an unjustified chargeback may be invoiced to the Client.
For B2B Clients established in France, the statutory 40 EUR recovery fee applies, in addition to interest charged at the Hungarian Central Bank base rate + 8% per year.
Billing errors: If caused by Stone Rank Kft., a correction, credit note, or refund will be issued.
Duplicate payments: Duplicate charges will be refunded after verification.
Technical access issues: Occasional downtime does not qualify for a refund. A goodwill adjustment may be granted at the discretion of Stone Rank Kft.
This policy is governed by Hungarian law.
Jurisdiction: Courts of Budapest.
Our contact email is: support (at) sorank.com
In accordance with Regulation (EU) No 524/2013, consumers may submit complaints via the European Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr
The competent consumer mediation body is:
Budapesti Békéltető TestületAddress: 1016 Budapest, Krisztina krt. 99. III. em. 310.Phone: +36 1 488 2131Email: bekelteto.testulet@bkik.huWebsite: https://bekeltet.bkik.hu
Consumers may contact this body to seek an amicable resolution before initiating any legal proceedings.
For refund requests or billing assistance:
Email: support (at) sorank.comWebsite: https://sorank.com
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