This policy governs all purchases made from Stone Rank Kft., including subscriptions to the Sorank SaaS platform, credit purchases, and SEO-related services.

1. Purpose and Scope

This policy applies to:

• subscriptions to the Sorank SaaS platform,
• the purchase of credits or additional features,
• SEO services, including freelancer coordination, content production, optimisation work, and the purchase of backlinks or media placements.

2. General Principles

• All prices are displayed in EUR, excluding taxes unless otherwise stated.
• Payments for SaaS subscriptions are processed through Stripe, which uses SSL encryption and is fully PCI DSS compliant.
• Any refund request must follow the procedure described in Section 6.

3. Sorank SaaS

3.1 Monthly Subscription

• Monthly subscriptions are non-refundable.
• Paid features and credits are activated immediately upon payment.

By starting to use the platform, the Client expressly acknowledges that the service constitutes digital content delivered instantly and agrees to waive the statutory right of withdrawal for services already provided, as permitted under EU law.

3.2 Annual Subscription

• Annual subscriptions may be refunded within 30 days of purchase.
• The refundable amount equals the annual fee minus one month, which is considered used.
• After 30 days, annual subscriptions are non-refundable.

3.3 Credits and Additional Features

• Any credit used is considered consumed and cannot be refunded.
• Free trials, promotional credits, or complimentary access are non-refundable.

4. SEO Services

SEO services become non-refundable once the quotation has been validated by email and work has begun.

If the Client cancels:

• all completed work remains payable,
• all costs incurred remain payable.

Backlinks and Media Placements

Orders involving third-party publishers (backlinks, sponsored articles, PR placements, etc.) are final once submitted.
Stone Rank Kft. cannot guarantee rankings, traffic improvements, publisher decisions, or link longevity.
No refund is possible once the order has been placed.

5. Cancellation

SaaS Subscriptions

• The Client may cancel at any time through their Sorank account.
• Cancellation stops auto-renewal for the next billing cycle.
• Amounts already paid are not refunded.

SEO Services

• Cancellation terms follow the quotation.
• Completed work and incurred expenses remain due.

6. Refund Request Procedure

To request a refund, the Client must contact:

thibault (at) sorank.com

and provide:

• the invoice number,
• the purchase date,
• a clear explanation of the request.

Acknowledgment timeframe: within 48 business hours.
Processing timeframe: within 7 business days.

If a refund is approved, it will be issued using the same payment method as the original purchase.
No cash refunds or alternative payment methods are permitted.

7. Payments, Failed Payments and Chargebacks

• Access to the service may be suspended in case of failed payment or chargeback.
• Bank fees, investigation costs, and reasonable administrative expenses linked to an unjustified chargeback may be invoiced to the Client.

For B2B Clients established in France, the statutory €40 recovery fee applies, in addition to interest charged at the Hungarian Central Bank base rate + 8% per year.

8. Special Cases

• Billing errors: If caused by Stone Rank Kft., a correction, credit note, or refund will be issued.
• Duplicate payments: Duplicate charges will be refunded after verification.
• Technical access issues: Occasional downtime does not qualify for a refund. A goodwill adjustment may be granted at the discretion of Stone Rank Kft.

9. Governing Law and Dispute Resolution

This policy is governed by Hungarian law.

Jurisdiction: Courts of Budapest.

For Clients based in France, and where required by local law, jurisdiction may also extend to the competent French courts.

Both parties agree to seek an amicable resolution before initiating legal action.

10. Contact

For refund requests or billing assistance:

thibault (at) sorank.com
Website: https://sorank.com